Last Updated: July 19, 2026

At Introvart, we take pride in delivering premium-quality products. Please read our Return & Refund Policy carefully before placing your order.

Returns

We accept returns only in the following situations:

• You received the wrong product.

• The product arrived damaged during transit.

• The product has a manufacturing defect.

To request a return, please contact us within 48 hours of receiving your order and provide:

• Your order number

• Clear photos of the product

• Photos of the packaging (if damaged)

Requests made after this period may not be eligible for a return.

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse or improper handling.

• Products showing signs of use or alteration.

• Items damaged after delivery.

• Customized or personalized products (unless they arrive damaged or incorrect).

• Products purchased during clearance or final sale, unless required by applicable law.

Refunds

Once your return request is approved and the returned product has been received and inspected, your refund will be processed.

Approved refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5–10 business days for the refunded amount to appear in your account.

Replacement

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

Return Shipping

If the return is due to an incorrect, defective, or damaged product sent by Introvart, we will arrange or reimburse the return shipping where applicable.

If a return is accepted for any other reason, return shipping costs may be the customer's responsibility, unless otherwise stated.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. Please refer to our Cancellation Policy for complete details.

How to Request a Return

To request a return or report an issue, please contact our customer support with:

• Order Number

• Name

• Contact Information

• Description of the issue

• Supporting photos or videos

Our team will review your request and respond as quickly as possible.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us through our Contact page.